The Chat section in the CRM system is designed for internal communication between company employees in real time. It allows users to quickly exchange messages, coordinate workflows, discuss tasks, and receive important announcements from administrators.
The chat is an essential teamwork tool that connects all users into a unified communication space.
Core Features
The section allows users to:
- send and receive text messages in real time
- maintain private conversations between employees
- view the full message history
- receive system announcements
- see user status (online or offline)
- quickly find employees using search
- continue conversations at any time
Interface Structure
User List
The left side of the interface displays a list of all system employees. Each user includes:
- full name
- activity status (online or offline)
- quick access to chat
A search field is also available to quickly find the required employee.
Chat Window
The main area of the screen is the chat with the selected user. It displays:
- all messages in chronological order
- sender name
- message timestamp
- message text
- system messages such as announcements
Messages are visually separated for better readability and reflect the conversation history.
Message Input Field
At the bottom of the chat there is an input field that allows users to:
- enter message text
- send messages instantly
- continue active conversations
Announcements
The system supports announcements that:
- are created by administrators
- are visible to all users
- contain important information, updates, or system messages
Announcements may appear directly in the chat and serve as an important communication channel.
User Status
Each user has an activity status:
- Online — the user is currently active and available
- Offline — the user is currently not active
This helps determine whether a quick response can be expected.
Purpose
The Chat section is used for:
- fast internal communication
- discussion of tasks and projects
- team coordination
- information exchange without external tools
- receiving important announcements
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