How to Create a Customer in Confidence CRM

A detailed guide on creating a new customer in Confidence CRM: filling in essential data, settings, and recommendations.

1. General Information

The form allows adding or editing clients in the CRM. It consists of three main tabs:
  • Customer Details – main information about the company.
  • Custom Fields – additional fields, e.g., IBAN.
  • Billing & Shipping – addresses for invoicing and shipping.
The form supports autocomplete and multi-selection in certain fields (customer groups, currency, country, etc.).

2. Form Fields

2.1 Customer Details

FieldTypeRequiredDescription
CompanyText fieldRequiredClient company name
PhoneText fieldOptionalContact phone number
WebsiteText fieldOptionalCompany website
GroupsMulti-selectOptionalClient groups (ADVERTISING, BRANDBOOK, CRM, LOGO, SITE)
CurrencySelectOptionalClient currency (system default)
Default LanguageSelectOptionalClient language (system default)
AddressText fieldOptionalStreet / house number
CityText fieldOptionalCity
StateSelectOptionalState / region
Zip CodeText fieldOptionalPostal code
CountrySelectOptionalClient country

2.2 Custom Fields

FieldTypeDescription
IBANText fieldInternational Bank Account Number (IBAN) of the client

2.3 Billing & Shipping

Billing Address

FieldTypeDescription
Same as Customer InfoCheckboxIf checked, automatically copies data from Customer Details
StreetText fieldStreet, house number
CityText fieldCity
StateText field / SelectState / region
Zip CodeText fieldPostal code
CountrySelectCountry

Shipping Address

FieldTypeDescription
Copy Billing AddressCheckboxIf checked, copies data from Billing Address
StreetText fieldStreet, house number
CityText fieldCity
StateText field / SelectState / region
Zip CodeText fieldPostal code
CountrySelectCountry

3. Additional Features

  • Address autocomplete – checkboxes allow automatically copying data from other parts of the form.
  • Multi-select groups – multiple groups can be selected for the client.
  • Currency and language – support for system defaults or custom values for the client.
  • Validation – the Company field is required; other fields can be left empty.

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Regular updates

Content and functionality creation

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